A challenge called eMobility
Another recent trend is the shift towards electric cars, which servicing and other automotive services are naturally responding to. “Services had to invest substantial amounts in new equipment and, of course, train all their employees for electric cars. And the mechanics who work on electric cars attend special training,” says Karel Starý.
Another new feature at authorised ŠKODA centres is public charging stations for electric cars and plug-in hybrids. These can be used even outside the service centres’ and dealerships’ opening hours. The carmaker’s partner will provide customers with support for choosing the right kind of charging device at home or on a company’s premises, such as Wallbox installations, or buying the right kind of cable for the car.
Digitization and electrification — even these need maintenance
“The regular service intervals do not change for plug-in hybrids or fully electric cars,” Karel Starý adds. It’s just the details of the inspection that are different. So close ties with customers will remain a key priority, just as they were in ELKA’s days.