J.D. Power Study: ŠKODA clinches double victory for highest customer satisfaction

› ŠKODA FABIA and ŠKODA SUPERB awarded in J.D. Power Study as best models in small car and mid-class segments in Germany
› Second consecutive win for the ŠKODA FABIA
› More than 15,000 motorists respond to survey on quality, reliability, appeal and running costs of their own vehicle

Mladá Boleslav, 21 July 2016 – Voted by German motorists: ŠKODA FABIA and ŠKODA SUPERB have the most satisfied car owners in the small-car and mid-class categories. This is the result of the latest Vehicle Dependability Study (VDS) by market research institute J.D. Power. More than 15,000 participants were asked about the reliability of their own vehicle in the most comprehensive motorist survey in Germany. This is the second consecutive win for the ŠKODA FABIA – the small car was also number one last year.

The J.D. Power Study covers five vehicle classes. ŠKODA was the only brand to receive two prizes in this year’s Vehicle Dependability Study. The ŠKODA SUPERB won the mid-class category. Above all, the respondents appreciated the car’s generous space: The brand’s flagship has the largest interior and boot in its segment. In addition, the ŠKODA SUPERB boasts innovative assistance systems, such as Adaptive Cruise Control (ACC) as well as the lane-departure warning system Lane Assist, and Traffic Jam Assist.

The ŠKODA FABIA took the lead in the small-car category for the second consecutive year. The vehicle owners were particularly impressed with the car’s infotainment system. Thanks to SmartLink technology, the ŠKODA FABIA allows users to link the car to their smart devices easily. Now in its third generation, the small car features an impressive boot as well as an emotive design.

British motorists also appreciated their ŠKODA cars: The brand was the overall winner in the J.D. Power study in the UK making ŠKODA the most reliable car brand in Great Britain for the second consecutive year. In addition, the ŠKODA FABIA and the ŠKODA YETI led the local ranking in their classes.

As part of the annual J.D. Power study, participants evaluated the model they own in terms of reliability and overall satisfaction. This year, more than 15,000 drivers in Germany participated in the market research institute’s survey. The results were analysed from a total of 68 model ranges produced by 24 manufacturers. The categories evaluated included engine/transmission, body/chassis, driving experience, control elements/displays, infotainment/communications/navigation, seats, climate control and interior.

J.D. Power was established in 1968 by James David Power III, and is today considered one of the most prestigious research institutions in the world.

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